Time Limits for Responding to Privacy Requests
The amount of time allowed to respond to privacy requests varies by jurisdiction and request type. Use this reference chart to keep it all straight.
Many businesses dread receiving a privacy request from one of their consumers. If you haven’t prepared in advance, they can be daunting because there are many unfamiliar rules to follow, and getting it wrong can result in a complaint to the enforcement officials. Added to this stress is the fact that all privacy requests must be fulfilled within a specified time limit.
That time limit varies by request type and by jurisdiction, so keeping track of it all can be a bit confusing. On top of that, some jurisdictions require businesses to offer an appeal process to consumers whose requests were denied, and those appeals also must be completed within a certain amount of time.
To help keep it straight, we’ve provided the quick reference chart below, which covers U.S. privacy laws along with PIPEDA (Canada) and the GDPR (EU).
Note: In many instances, there will be two numbers (e.g., “45 days + 45 days”). This is because some privacy laws allow businesses a one-time extension on the timeframe if they are unable to complete the request on time. So in this example, the business should complete the request within 45 days, but it may extend for another 45 days if necessary. However, the business must notify the consumer of the extension within the original time period, and explain the reason for the delay.
Privacy work that stays current — without adding more chaos.
TrueVault helps lean ecommerce teams keep privacy workflows current as vendors, tracking tools, and privacy laws keep changing.
