DSAR MANAGEMENT SOFTWARE
The clock starts the moment a DSAR request arrives. TrueVault’s DSAR management software gives ecommerce teams one place to receive, verify, and fulfill requests, keeping DSAR compliance on track.
Trusted by ecommerce brands that want privacy requests to stay manageable as their storefront evolves.
“Integrated easily with Shopify. Big time saver over trying to keep track of state-by-state regulations manually.”
“With a small internal team and limited bandwidth, having a knowledgeable partner that feels like an extension of our team for privacy concerns has been incredibly valuable.
What is a DSAR, and how should you handle one?
A DSAR is commonly used to describe requests to access, correct, or delete personal data. Under GDPR, you generally have 30 days to respond. Under US laws like CCPA, it’s typically 45.
A DSAR, short for data subject access request, technically refers to an access request under GDPR. In practice, many teams use “DSAR” as shorthand for the broader set of privacy requests, including access, correction, and deletion, the request types ecommerce teams are most likely to encounter.
Right to access
Confirm whether you hold their data and provide a copy of it.
Right to correct
Fix inaccurate or out-of-date personal data (GDPR Article 16).
Right to delete
Erase their record on request (GDPR Article 17).
The deadline
30 days under GDPR, 45 under CCPA. Limited extensions apply in some cases.
Verify identity
Confirm the requester is who they say before handing over data.
First copy free
The first copy is generally free. You may charge a reasonable fee for additional copies (Article 15.3).
DSAR solution
Everything a DSAR touches, in one platform
TrueVault brings every step of the DSAR process into one platform, helping ecommerce teams keep DSAR workflows organized as privacy laws, vendors, and storefronts evolve.
Request intake
A branded portal so requests land in one place, not a shared inbox.
Identity verification
Confirm the requester before any data moves.
Data discovery
Find a person’s data across your entire stack.
Automated fulfillment
Access, correct, and delete across Shopify, Klaviyo, Meta, and more.
Deadline tracking
Track deadlines based on the privacy law behind each request, with reminders along the way.
Audit trail
A record of every request and how it was resolved.
Fulfillment
Deletion that actually reaches your vendors
A deletion request isn’t finished when you remove someone from Shopify. Their data may still live in your email platform, ad tools, help desk, and other systems. That’s where many requests break down. TrueVault helps you find personal data across your stack and carry the request through to every vendor that holds a copy.
Support from people who get ecommerce
Most teams don’t need a privacy lecture. They need to know what matters and what to fix first.
The first privacy request often catches teams off guard. No one’s quite sure who owns it or where the data lives. TrueVault pairs DSAR management software with real people who help you set up intake, verification, and fulfillment, so the next request feels routine instead of a fire drill.
DSAR checklist template
A working list of what most ecommerce teams need in place to manage DSAR compliance.
A starting point, not legal advice. TrueVault helps you work through each item.
Built around how your ecommerce team already works
Connect the systems already powering your storefront, marketing, and customer data workflows.
Connect your systems
Integrate Shopify, GTM, GA4, Klaviyo, and the rest of your stack.
Set up your request intake
A branded portal where privacy requests are submitted and logged automatically.
Verify and fulfill
Confirm identity, then complete access, correction, and deletion across vendors.
Keep everything aligned
As your vendors, systems, and privacy requirements evolve, your workflow keeps pace.
Works with the systems your team already uses
Connect the tools already powering your storefront, marketing, analytics, and customer data workflows.
DSAR questions ecommerce teams usually ask
What is a DSAR?
A DSAR, or data subject access request, technically refers to an access request under GDPR. In practice, many organizations use “DSAR” as shorthand for the broader set of privacy requests, including access, correction, and deletion. If you receive one, you generally need to respond within the applicable deadline.
How long do I have to respond to a DSAR?
Under GDPR, you generally have 30 days (one month) to respond. Under CCPA, it’s typically 45 days. Both allow limited extensions in certain situations, but you generally need to notify the requester before the original deadline expires.
Can I charge for a DSAR?
Usually not. Under GDPR, the first copy is generally free. You may charge a reasonable fee for additional copies based on your administrative costs. Most organizations simply fulfill the first request at no charge.
Do I have to verify who’s making the request?
Yes. Before you provide or delete personal data, you need reasonable confidence the requester is who they claim to be. Skipping verification can expose someone else’s personal information. TrueVault builds identity verification into the workflow.
Do I need DSAR software?
If requests arrive through email or chat and customer data lives across multiple vendors, DSAR software helps you receive, verify, and fulfill requests from one place. It also keeps deadlines, audit trails, and request history organized as your storefront and systems evolve.
What’s the difference between a DSAR and a CCPA request?
“DSAR” is the GDPR term. In the US, similar requests are usually called consumer or privacy requests. The rights are very similar, including access, correction, and deletion, so one workflow can typically support both. The biggest differences are the deadlines and a few law-specific requirements.
Can I refuse a DSAR?
Sometimes. Requests that are manifestly unfounded or excessive may be refused or charged for, and some information may be exempt from disclosure. The bar is high, so it’s a good idea to involve legal counsel before refusing a request.
We’ll help you set up intake, verification, and fulfillment across your stack, so the next request feels routine instead of a fire drill.