TrueVault Safe Features and Pricing

Standard

up to 500k ops

up to 100k identities

Advanced

up to 2.5M ops

up to 500k identities

Enterprise

2.5M+ ops

500k+ identities

Or give us a call: (415) 462-9710

Start Securing PII Today

TrueVault offers three plans so you can secure PII and focus on product whether you’re a start-up acquiring data for the first time or an institution looking to migrate your PII onto a more flexible, secure platform.

Features

Identity Management
User Authentication
Fine-Grained Access Control
Secure Search
Email/Text Integration
Unlimited JSON Storage
File Storage
Sandbox Account
HIPAA, GDPR, CCPA Compliance
Business Associate Agreement
Cyber Liability/Breach Insurance
Forum and Email Support
Tokenization Engine
User Multi-Factor Authentication
Per-Record, Point-in-time Recovery
Configurable User Password Policy
Secure Data Sharing
Dedicated Account Manager
Phone Support
Enhanced Access Token Configurability
Custom Insights View
Integration Support
On-site Training
Quarterly Optimization Support
Dedicated Solutions Engineer
24x7 Critical Support

Frequently Asked Questions

What is an Identity?

TrueVault defines identity as a natural person that has personal information about them, stored in TrueVault. So, if you are a hospital and store 500,000 patient records in TrueVault, then that would be equivalent to 500,000 identities stored in TrueVault. And, if you are a game developer and store behavior on the 75,000 people that have downloaded your game in our database, then that would be equivalent to 75,000 identities stored in TrueVault.

What is an Operation?

All requests use an operation, and requests that interact with multiple records use multiple operations.

Does TrueVault own my data?

No. You own the data that you store in TrueVault. If you need to move your data elsewhere, please contact us and we will securely transfer your PHI to a new provider.

What happens to my data if I cancel?

In the event of cancellation, TrueVault will help you migrate your data to ensure any PHI is properly moved or disposed of.

What kind of support can I request from my Account Manager?

Your Technical Account Manager (TAM) is your trusted advisor and single point of contact helping you get the most from TrueVault’s services. Since your TAM is also an engineer, you can request architecture reviews, code reviews and other best-practice guidelines from your TAM. You can reach your TAM via phone, email or web chat.

What if I exceed my paid plan limits?

Each plan has an over-quota price that is applied to extra operations and BLOB storage. We'll count the total number of operations performed in the month as well as the maximum number of BLOBs you've stored.

What are Implementation Workshops?

We are fully dedicated to help developers deliver a secure and HIPAA-compliant solution. 1-1 Workshops are a video call with one of our Architects to look at your implementation or go over best-practices.

Does TrueVault provide performance and update guarantee?

For our Enterprise Customers, TrueVault can provide performance and uptime SLAs. Your TrueVault onboarding team will architect an environment that will suit your enterprise’s specific performance and uptime requirements.

We require all vendors to go through our procurement process. Can TrueVault accommodate our process and meet our MSA and BAA needs?

Absolutely. TrueVault’s account team will work with your procurement team on executing a MSA and a BAA that meets your organization’s needs and requirements.

Compliance and Security. Done.