Open Menu icon

Our Privacy Policy

Last Updated: Dec 7, 2023

Expand All
Expand/Collapse Icon

Introduction and Overview

TrueVault (“TrueVault,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how we collect, use and share information about you as well as your rights and choices about such collection, use and sharing, and applies to this website as well as the services offered by TrueVault, whether via this website or via our application or other software provided by TrueVault (collectively, the “Services”). (Please note that this Privacy Policy does not apply to customers of a business that uses TrueVault Safe, TrueVault Polaris or any other TrueVault product offerings. Please contact the business of which you are a customer to exercise your privacy rights with respect to such products.)

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, whether or not you purchase any of our Services or create an account with us, you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see Changes to this Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

We collect the personal information you provide to us when you visit our websites. The categories of information we may collect include:

  • Personal Identifiers, including name and online Identifiers
  • Internet Activity
  • Professional and Education Information, including professional information

We collect the personal information you provide to us when you visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, and online Identifiers
  • Internet Activity
  • Physical and Audio Data, including audio recordings, photos, and video recordings
  • Professional and Education Information, including professional information
  • Custom Data, including signature

Information from other sources

We may collect personal information about you from third-party sources, including Data Brokers and Other consumers (e.g., referrals).

The categories of information we may collect include:

Data Brokers

  • Personal Identifiers, including Name and Email address
  • Professional and Education Information, including Professional information

Other consumers (e.g., referrals)

  • Personal Identifiers, including Name
  • Professional and Education Information, including Professional information

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity We delete or anonymize data concerning your use of our website within 15 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Professional information, Signature We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Audio recordings, Photos, Video recordings, Professional informationWe keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Internet Activity, Professional informationWe retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online IdentifiersWe retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Conducting Surveys
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you visit our websites:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations ToolNone
Internet ActivityBusiness Operations Tool, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations ToolNone
Professional and Education InformationBusiness Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing ToolsNone

We may disclose personal information about you for business and commercial purposes when you visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations ToolNone
Internet ActivityBusiness Operations Tool, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations ToolNone
Physical and Audio DataCollaboration & Productivity Tools and Data Analytics ProvidersNone
Professional and Education InformationBusiness Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing ToolsNone
Custom DataBusiness Operations Tool and Sales & Marketing ToolsNone

The Services are intended for a general audience and are not directed to children under 13 years of age. TrueVault does not knowingly collect personal information as defined by the Children’s Online Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA. If you are a parent or guardian and believe TrueVault has collected such information in a manner not permitted by COPPA, please contact us at moc.tluaveurt@ycavirp and we will remove such information to the extent required by COPPA.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

Changes to this Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy and updating the “last modified” date above. Your continued use of the Services indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide you additional notice to your email address. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us as follows:

TrueVault Inc.

201 Mission Street, 12th Floor

San Francisco, California 94105

moc.tluaveurt@ycavirp